Privacy Policy
Last updated: 8 June 2026
This Privacy Policy explains how NovaTech Rental ("we", "us", or "our") collects, uses, shares and protects personal information when you visit our website, browse property listings, contact agencies, or otherwise interact with our services. We are committed to handling your personal data responsibly and in accordance with applicable data protection laws.
Information we collect
We collect information that you provide to us directly, information collected automatically when you use our services, and information received from third parties. Information you provide may include your name, email address, telephone number, and the content of any enquiries you send to listing agencies through our platform. When you create or manage a listing on behalf of an agency, we may also collect business details and property information.
Automatically collected information may include your IP address, device and browser type, operating system, referring pages, the pages you view on NovaTech Rental, and the dates and times of your visits. We collect some of this information through cookies and similar technologies, as described in our Cookie Policy.
How we use your information
We use personal information to operate, maintain and improve our services; to display relevant property listings; to facilitate communication between you and listing agencies; to respond to your enquiries and support requests; to detect and prevent fraud or abuse; and to comply with our legal obligations. Where permitted by law and subject to your choices, we may also use your information to send you service updates and marketing communications.
How we share your information
When you submit an enquiry about a property, the information in that enquiry is shared with the relevant agency or agent so that they can respond to you. We may also share information with service providers who perform functions on our behalf (such as hosting, analytics and email delivery), with professional advisers, and with authorities where required by law or to protect our rights. We do not sell your personal information.
Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements. When personal information is no longer required, we will delete or anonymise it. Enquiry records may be retained for a limited period to support dispute resolution and quality assurance.
Your rights
Depending on your location, you may have the right to access the personal information we hold about you, to request correction or deletion, to object to or restrict certain processing, and to request portability of your data. You may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details below.
Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: +243 900 000 044
- Support email: support@novatechsai.com
- App email: rental@novatechsai.com
